You found our list of great customer service quotes.
Customer service quotes are sayings that advise professionals on how to treat clients. For example, “There are no traffic jams along the extra mile.” – Roger Staubach. The purpose of these phrases is to inspire staff to strive to provide excellent experiences when interacting with customers. These phrases are also known as “customer success quotes” and “customer experience quotes.”
These quotes are a subset of inspirational work quotes and are similar to quotes about success, teamwork quotes, and quotes about hard work.
This list includes:
- funny customer service quotes
- inspirational customer service quotes
- famous customer service quotes
- bad customer service quotes
Here we go!
Funny customer service quotes
- “A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.” – Henry Ford
- “If you don’t take care of your customer, your competitor will.” – Bob Hooey
- “Although your customers won’t love you if you give bad service, your competitors will.” – Kate Zabriskie
- “Thank you for calling customer service. If you’re calm and rational, press 1. If you’re a whiner, press 2. If you’re a hot head, press 3.” -Randy Glasbergen
- “The human brain starts working the moment you are born and never stops until you stand up to speak in public.” – George Jessel
- “There are no menial jobs, only menial attitudes.” – William J. Brennan, Jr.
- “Say and do something positive that will help the situation; it doesn’t take any brains to complain.” – Robert A. Cook
- “Any fool can criticize, condemn and complain – and most fools do.” – Benjamin Franklin
- “Right or wrong, the customer is always right.” – Marshall Field
- “Nobody cares how much you know, until they know how much you care.” – Theodore Roosevelt
- “It’s not the customer’s job to know what they want.” – Steve Jobs
- ”There are no traffic jams along the extra mile.” – Roger Staubach
- “The customer is not always right, but they are always the customer!” – Shep Hyken
- “People don’t notice whether it’s winter or summer when they’re happy.” -Anton Chekhov
- “Thank your customer for complaining and mean it. Most will never bother to complain. They’ll just walk away.” – Marilyn Suttle
- “A smile is a curve that sets things straight.” – Phyllis Diller
Inspirational customer service quotes
- “Make every interaction count. Even the small ones. They are all relevant.” – Shep Hyken
- “To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.” – Douglas Adams
- “Earn your success based on service to others, not at the expense of others.” – H. Jackson Brown, Jr.
- “The end of all knowledge should be service to others.” – Cesar Chavez
- “The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.” – Jeff Bezos
- “If you make the customer a promise… make sure you deliver it.” – Merv Griffin
- “The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.” – Peter Drucker
- “Courteous treatment will make a customer a walking advertisement.” – James Cash Penney
- “Know what your customers want most and what your company does best. … Focus on where those two meet.” – Kevin Stirtz
- “The purpose of a business is to create a customer who creates customers.” – Shiv Singh
- “The customer’s perception is your reality.” – Kate Zabriskie
- “A brand is what a business does, reputation is what people remember.” – Ted Rubin
- “Your customers are the lifeblood of your business. Their needs and wants impact every aspect of your business, from product development to content marketing to sales to customer service.” – John Rampton
- “Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity.” – Leon Gorman
- “The best form of customer service is self service. Constantly empower customers to get their own answers themselves.” – Dan Pena
- “The way management treats associates is exactly how the associates will treat the customers.” – Sam Walton
- “The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.” – Tom Peters
- “It’s a real pleasure to earn the trust of your customers slowly over time by doing what’s right.” – Charlie Munger
- “Reduce the layers of management. They put distance between the top of an organization and the customers.” – Donald Rumsfeld
- “Treat your customers like lifetime partners.” – Michael LeBoeuf
- “Your company’s most valuable asset is how it is known to its customers.” – Brian Tracy
- “People may hear your words, but they feel your attitude.” -John C. Maxwell
- “I like to listen. I have learned a great deal from listening carefully. Most people never listen.” – Ernest Hemingway
Famous customer service quotes
- “Customer service shouldn’t just be a department, it should be the entire company.” – Tony Hsieh
- “Quality is remembered long after price is forgotten.” – Aldo Gucci
- “Do what you do so well that they will want to see it again and bring their friends.” – Walt Disney
- “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” – Jeff Bezos
- “Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves.” – Steve Jobs
- “Consumers are statistics. Customers are people.” – Stanley Marcus
- “A satisfied customer is the best business strategy of all.” – Michael LeBoeuf
- “Exceed your customer’s expectations. If you do, they’ll come back over and over. Give them what they want – and a little more.” – Sam Walton
- “It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.” – Henry Ford
- “The first step in exceeding your customer’s expectations is to know those expectations.” – Roy H. Williams
- “There’s a place in the world for any business that takes care of its customers-after the sale.” – Harvey Mackay
- “Good customer service begins at the top. If your senior people don’t get it, even the strongest links further down the line can become compromised.” – Richard Branson
- “You should not build your customer service system on the premise that your organisation will never question the whims of your clients.” – Richard Branson
- “Repetition makes reputation and reputation makes customers.” – Elizabeth Arden
- “Let us always meet each other with a smile, for the smile is the beginning of love.” – Mother Teresa
- “The best way to find yourself is to lose yourself in the service of others.” – Mahatma Gandhi
Bad customer service quotes
- “It takes months to find a customer… seconds to lose one.” – Vince Lombardi
- “There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.” – Sam Walton
- “A complaint is a chance to turn a customer into a lifelong friend.” – Richard Branson
- “Your most unhappy customers are your greatest source of learning.” – Bill Gates
- “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou
- “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.” – Warren Buffet
- “In the world of internet customer service, it’s important to remember your competitor is only one mouse click away.” – Doug Warner
- “Good customer service costs less than bad customer service.” – Sally Gronow
- “It is so much easier to be nice, to be respectful, to put yourself in your customers’ shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship.” – Mark Cuban
- “It takes many good deeds to build a good reputation, and only one bad one to lose it.” – Benjamin Franklin
- “Even your most loyal customers always have a choice about where to take their business.” – Marilyn Suttle
Final Thoughts
Customer service is an art that requires patience and practice and takes time to master. Wise words from customer service experts can speed up the learning process and shorten the period of trial and error. These sayings provide valuable guidance on how to earn and keep customer’s trust and satisfaction and balance profits with a reputation for quality and caring. These phrases can help to motivate and educate employees and lead to better outcomes with customers. By following this advice, workers and companies can build strong reputations and long-lasting relationships with customers.
For more client best practices and advice, check out these lists of books on customer service, customer success, and customer experience.
Angela Robinson