28 Top Freshdesk Alternatives to Improve Customer Support

Here is our list of the best Freshdesk alternatives.

Freshdesk alternatives are helpdesk solutions that allow businesses to manage their customer support process. These companies provide solutions to ease, hasten, and improve how support agents handle customer communication. Examples include ZohoDesk, Kayoko, and Intercom. The purpose of these companies is to help businesses improve processes and maintain satisfied customers.

Freshdesk alternatives are similar to Zendesk alternatives, Intercom alternatives, Help Scout alternatives, business automation companies, and customer service software.

This list includes:

• apps like Freshdesk
• Software like Freshdesk
• Help Scout Freshdesk
• free Freshdesk alternatives

Here we go!

List of Freshdesk alternatives

Freshdesk alternatives offer varying solutions, some specific and others broader. Each listed company explores solutions through various tools and integrations. Here is a list of the best apps like Freshdesk.

1. Zoho Desk

Zoho Desk is a leading Freshdesk competitor. The company prides itself on providing simplified customer services while improving agent productivity.

Features:

• Support ticket system
• Self-service for customers
• AI operations
• Work modes
• Advanced response editor
• Built-in analytics
• Happiness rating
• Workflow and automation
• Predictive intelligence for businesses of any size

The software is on mobile and desktop and integrates with everyday work tools and apps.

Learn more about Zoho Desk.

2. Zendesk

Zendesk is a globally recognized support software. The provider offers a comprehensive support system for businesses of all levels.

Features:

• Enterprise scaling
• Growing small and medium businesses
• Employee experience
• Conversational CRM

The software offers customer support experience, client sales experience, and employee experience. Users can customize Zendesk’s software, so interested companies can request a personalized system. Further, companies can try the demo mode to see how Zendesk works before committing to a full purchase.

Learn more about Zendesk.

3. Kayako

Kayako is a customer service system that provides support across email, live chat, and social media channels. Companies can use the software for customer support, internal IT support, internal help desk, and shared inboxes.

Features:

• Easy integration
• Seamless collaboration
• Efficient self-service

Kayako works for all business types and sizes. The software works on both desktop and mobile and integrates with Salesforce. Additionally, a demo mode lets businesses get a clear view of the software’s features.

Learn more about Kayako.

4. HelpScout

HelpScout is a customer conversation platform that helps companies manage and operate a customer support system.

Features:

• Live chat
• In-app messaging
• Shared inboxes
• Knowledge base
• Customer data
• Integration tools
• Collaboration
• Reporting systems

The industry-awarded software comes with a mobile app for both Android and iOS. Companies can either try the system for free or explore the demo mode. The free trial lasts for 15 days. This HelpScout Freshdesk alternative provides an annual or monthly payment structure with four plans. The plans are Standard, Plus, Pro, Nonprofit, and Start-up.

Learn more about Help Scout.

5. Intercom

Intercom is an AI-operated customer service solution. The AI service takes on a repetitive and predictable workload so workers can focus on complex tasks.

Features:

• Resolution bot
• Custom bot
• Conversation topics
• Article suggestions
• Automated workflow
• AI-powered inbox

Intercom lets companies manage teams, configure and integrate with other apps and tools, and operate. In addition, the simple platform offers a demo mode with affordable plans for all business sizes and operations.

Learn more about Intercom.

6. LiveChat

LiveChat is a smart customer service system that helps with customer support and sales. The desktop and app solution integrates with several apps, including Messenger, email, WhatsApp, website, chat link, and SMS. In addition, LiveChat provides AI automation alongside human operation.

Features:

• Organization
• Reports and analysis
• Notifications
• Project assignments
• Modern ticketing software

The trial mode lasts 14 days, which businesses can explore before deciding.

Learn more about LiveChat.

7. Groove

Groove offers all standard help desk features. Although simplified, all of Groove’s solutions are powerful and effective.

Features:

• Live chat
• Shared inboxes
• Around-the-clock assistance
• In-depth knowledge base
• Insightful reports
• Tool integration

The solution’s features suit non-tech small businesses and owners.

Learn more about Groove.

8. Front

Front is a customer support platform that merges automation with human operations.

Features:

• Team collaboration
• Shared inbox
• Customer data collation
• Omnichannel
• Insights and analytics
• Automated workflow
• Live chat
• Seamless integrations

Front offers speed, customer happiness, team performance, and personalization for all industries. Small businesses looking for software like Freshdesk can choose Front to enjoy excellent service at an affordable rate.

Learn more about Front.

9. TeamSupport

TeamSupport looks to help businesses provide the most customer-focused service possible.

Features:

• B2B support ticketing
• Messaging and live chat
• Success rating
• Insights and analytics

TeamSupport system promises excellent security. The company’s product security follows industry standards, while its physical security relies on the hosting cloud service provider. The company also offers comprehensive data security and compliance.

Learn more about TeamSupport.

10. Kustomer

A subdivision of Meta, Kustomer offers AI-powered automation, unified customer view, and omnichannel messaging. CRM, chatbots, self-service, and proactive support help companies provide better client services.

Features:

• Retail and eCommerce businesses
• Financial services
• Travel and hospitality companies
• Marketplace platforms
• Higher education institutions
• Government constituents

The free channel is an excellent way for businesses to experience the service for 14 days.

Learn more about Kustomer.

11. HelpDesk

HelpDesk is a customer support ticketing system. Businesses can manage and process all client messages in one organized and simplified dashboard.

Features:

• Task automation
• Ready-to-send messages
• Bulk action performance
• Real-time reporting
• Multi-agent ticket handling
• Specialists for unique cases
• Team messaging community
• Ticket following for real-time updates

Each ticket organization includes multi-app message capturing, ticket views, ticket details, and ticket full story. Before committing to the solution, companies can explore the 14-day free trial.

Learn more about HelpDesk.

12. Hubspot Service Hub

Hubspot is a top-ranking CRM platform that offers connectivity across data, teams, and customers. The Service Hub provides seamless customer support to businesses. For businesses looking for free Freshdesk alternatives, Hubspot Service Hub offers a free tool.

Features:

• Ticketing
• Team email
• Live chat
• Email templates
• Phone, email, and chat tickets
• Ticket creation bots
• Meeting scheduling
• Reporting

The software offers a premium edition in three levels, which are starter, professional, and enterprise.

Learn more about Hubspot Service Hub.

13. Hiver

Hiver boasts a fast and efficient customer communication system. For a user-friendly interface, the software solution uses Gmail as a primary help desk solution. Therefore, businesses do not need to learn to use a specialized messaging tool.

Features:

• Shared inbox management
• Reporting
• Automated workflow
• Integrations
• Multi-channel support

Many non-tech companies operate Gmail and can incorporate an organizer like Hiver to make customer support more structured.

Learn more about Hiver.

14. LiveAgent

Like most customer support solutions providers, LiveAgent offers several features. However, the provider stands out with its fast setup and uninterrupted provider support. Also, LiveAgent offers over 130 features for businesses and industries to explore.

Features:

• Live chat
• Call center
• Ticketing system
• Social media
• Knowledge base

Businesses can start with a tour of the service and then migrate to the 14-day free trial before committing to a complete plan. The solutions provider stands out with its free-for-business plan, albeit with some limitations. There is also a small, medium, and large business plan. Start-ups also enjoy a usage deal if they meet some conditions, such as not exceeding 40 employees or $1 million annual renewing revenue.

Learn more about LiveAgent.

15. ProProfs

ProProfs provides smart tools that improve support teams and customer experience. These intelligent tools include training, knowledge base, quiz maker, collaboration, and employee project management.

Features:

• Help desk
• Survey maker
• Live chat
• Insights
• CRM
• Sales pop-ups

Trusted by four million trusted users, the software solution promises transparency, reliable uptime, backup and reliability, data security, and portability.

Learn more about ProProfs.

16. Keeping

Keeping focuses on turning the everyday popular Gmail into a help desk solution. The solution helps businesses share one Gmail account across various support agents.

Features:

• Agents collaborate without collisions
• Easy setup
• Gmail seamless integration
• Automated answers
• Shared templates

Businesses enjoy data-powered helpfulness with team response time tracking and insightful reports. Keeping is a top competing software like Freshdesk, so companies can expect automation that helps assign tickets, set ticket priority, and include ticket tags or status.

Learn more about Keeping.

17. HappyFox

HappyFox is an advanced help desk management software that helps businesses improve customer support. The solution gives businesses a one-stop, total control, and productive customer support operation.

Features:

• One ticketing system
• Powerful AI engine
• Analysis metrics
• Customizable support ticket system

Companies can request a demo trial before deciding on the software solution.

Learn more about HappyFox.

18. Salesforce Service Cloud

Salesforce is a popular cloud solutions provider with software solutions spanning various services for several business needs. The Salesforce Service Cloud helps businesses run and drive the customer support section in a single platform.

Features:

• Service process automation
• AI engagement personalization
• Live multi-channel connection

The cloud service also allows add-on features such as self-service, field service, and digital engagement. Additionally, businesses can explore a limited free trial option before purchasing a plan.

Learn more about Salesforce Service Cloud.

19. DragApp

Companies that would rather stick with Gmail as a support tool can use DragApp to simplify, organize, and structure the help desk department. DragApp allows support teams to collaborate and work faster from a single inbox.

Features:

• Schedule management
• Task lists
• Project deadlines
• Note inclusion to each email sent and received

The dashboard organizes and maximizes productivity with various boards, tags, and sections. Whether a company wants to stick with Gmail or has many tools to collaborate with, DragApp handles many integrations. Beyond email support and organization, businesses can also enjoy live chat and video call features.

Learn more about DragApp.

20. Gist

Gist focuses on improving customer experience from the support, marketing, and sales teams. The CRM platform uses personalized conversations to solve challenges, offer help, and upsell deals and benefits. Further, companies can compile all apps, tools, and activities into one place, allowing teams to work more productively.

Features:

• Live chat
• Chatbots
• Knowledge base
• Forms and pop-ups
• Email marketing
• Automation
• Workflow collaboration
• Meeting scheduler
• Organizer

Gist is a Help Scout Freshdesk alternative that reduces the financial cost of CRM for companies.

Learn more about Gist.

21. NinjaOne

NinjaOne is an IT management solution that allows businesses to modernize and upscale IT operations. Companies can monitor, manage, and support several projects and users in one space. NinjaOne operates a service desk that revolves around ticketing. As a result, companies can quickly resolve, manage, and deliver solutions with IT management software.

Features:

• Automation
• Collaboration
• Customization
• Ticketing workflows
• Asset management
• Mobile app

NinjaOne’s free trial offers complete access to all its features and services for a limited time.

Learn more about NinjaOne.

22. Freshservice

Freshservice is an IT management solution with modern and intuitive customer-grade service.

Features:

• Incident management
• Service-level agreement management
• Knowledge-base management
• Unified service catalog
• AI-powered service management

There is a demo mode and a limited-time free trial option for businesses looking to explore how Freshservice can improve the companies’ support operations. After the trial, Freshservice pricing plans vary with an option for almost every business type and need.

Learn more about Freshservice.

23. Zammad

Zammad is a modern ticketing solution that connects business communication channels to one platform. Zammad provides the busiest support teams with organization, collaboration, workflow, reporting, analysis, and actionable solution breakdowns. Zammad is a low-cost, easy-to-implement help desk solution that may improve efficiency and customer experience. Being open source and built for the cloud, users can modify the software to meet each organization’s specific requirements.

Features:

• Productivity support
• Knowledge base
• Time recording
• Templates
• Tags
• Groups

Zammad integration supports security systems, external authentication, social media, management software, Microsoft, and Rest APIs. These features work for almost every industry.

Learn more about Zammad.

24. GoTo Resolve

GoTo Resolve is an IT management and support solutions provider. Businesses can use this all-in-one remote access software to maximize their support operations. The solution also offers an automated and easy setup. In addition, the program allows for uninterrupted troubleshooting and remote monitoring and management.

Features:

• Modern ticketing system
• Mobile-friendly support access
• Bank-grade encryption
• Multi-factor authentication
• Access management
• Provisioning
• Time-saving automation
• Admin organization
• Agent collaboration

Companies looking for free Freshdesk alternatives can choose GoTo Resolve’s free limited access plan. The platform offers Basic, Standard, and Premium plans with varying access and leverage.

Learn more about GoTo Resolve.

25. Sprinklr

Sprinklr helps businesses manage customers to ensure client satisfaction and happiness. The helpdesk solution uses robust AI systems to improve customer experience.

Features:

• Guided workflow
• AI agent assistant
• Automated audits
• Conversational AI
• Case management

Businesses can fill out a form to request a demo. Sprinklr will require some information before granting access to the demo mode for a limited time. The solution provider also offers a training program for businesses and teams to maximize the helpdesk features.

Learn more about Sprinklr.

26. SupportBee

SupportBee is a complete ticketing solution that is easy to set up and integrate into various apps and management tools. The system also comes with its own user-friendly app.

Features:

• Knowledge base
• Shared inbox
• Customer portal
• Team collaboration

The firm offers two pricing plans, one for start-ups and one for enterprises.

Learn more about SupportBee.

27. osTicket

osTicket is a customer support software that is great for non-tech companies and owners who want a simple and effective ticketing system.

Features:

• Dashboard reports
• Ticket filters
• Configurable help topics
• Customer support portal
• Service-level agreement

The software provider offers the open-source free plan, the cloud-hosted budget plan, and the virtual appliance premium plan.

Learn more about osTicket.

28. Jira Service Management

Jira Service Management is a product of Atlassian, a popular team collaboration platform.

Features:

• Templates
• Customizable and organized collaborative platform
• Control panel for devs and ops management
• Over 1,000 app and tool integrations

Several training, documentation, and certification resources help businesses understand how to use Jira services. A free trial allows companies to enjoy Jira services for 12 months with access for ten team members. The free solution is cloud-based, so businesses must operate on the Jira platform. You can also enjoy a special 30 percent off deal for large enterprises.

Learn more about Jira Service Management.

Conclusion

Companies looking to improve customer support operations must upscale to a modern collaborative solution. A team managing a growing or large support center requires structure to leave customers satisfied. Modern customer support satisfaction calls for automated helpdesk platforms. Freshdesk is a popular option, but it may not be a good fit for some businesses. Instead, firms can consider competitors offering similar services or simple ticketing companies like osTicket, Zammad, and SupportBee.

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